Privacy Policy
Last updated: March 2026
1. Introduction
FRIQ Labs (“FRIQ”, “we”, “our”, or “us”) is committed to protecting personal data and respecting the privacy of individuals.
This Privacy Policy explains how we collect, use, and process personal information when merchants use the FRIQ platform or interact with our website.
FRIQ provides fraud intelligence and risk analysis services for ecommerce merchants. Our service processes limited transaction data to generate fraud risk insights and reports that assist merchants in making informed decisions about online orders.
2. Data Controller and Data Processor Roles
When merchants use the FRIQ service, the roles under applicable data protection laws are as follows:
The merchant acts as the data controller for customer data related to ecommerce transactions.
FRIQ Labs acts as a data processor, processing that information on behalf of the merchant in order to provide fraud intelligence insights.
FRIQ processes personal data only as necessary to provide the service.
3. Information We Process
FRIQ may process order-related information provided by merchants when analyzing transactions for fraud risk.
This information may include:
customer name
email address
phone number
billing address
shipping address
order value and transaction details
IP address associated with the transaction
merchant store domain
FRIQ does not intentionally collect sensitive personal data.
4. How We Use Information
FRIQ processes data solely for the purpose of providing fraud intelligence and analytical insights.
This includes:
evaluating potential fraud indicators associated with ecommerce transactions
generating fraud analysis reports
providing risk insights to merchants
improving the reliability and functionality of the service
FRIQ does not sell personal data.
5. Legal Basis for Processing
Under applicable data protection regulations, including the General Data Protection Regulation (GDPR), personal data may be processed on the following legal bases:
legitimate interest in preventing fraud and protecting ecommerce transactions
performance of a contract between the merchant and FRIQ
compliance with legal obligations
6. Data Retention
FRIQ retains data only for the period necessary to provide fraud analysis and related services.
Order-related information processed for fraud analysis may be retained for a limited period to allow report generation and service operation.
After this period, data may be deleted or anonymized in accordance with internal data retention policies.
7. Third-Party Service Providers
FRIQ relies on trusted third-party service providers to operate its platform and deliver services.
These providers may include:
website hosting providers
payment processors
cloud infrastructure providers
fraud intelligence providers
data storage providers
Examples of services used in the operation of the platform may include infrastructure and tools such as ecommerce platform integrations, payment processors, database services, and analytics tools.
These providers process data only as necessary to support the operation of the FRIQ service.
8. Data Security
FRIQ takes reasonable measures to protect information from unauthorized access, disclosure, or misuse.
Security measures may include:
restricted system access
secure infrastructure providers
controlled operational workflows
limited data access within the organization
However, no system can guarantee absolute security.
9. Data Subject Rights
Under applicable data protection laws, individuals may have certain rights regarding their personal data.
These rights may include:
the right to request access to personal data
the right to request correction of inaccurate data
the right to request deletion of personal data
the right to restrict or object to certain processing activities
Requests related to personal data should typically be directed to the merchant that collected the data.
FRIQ will cooperate with merchants when required to support legitimate requests.
10. International Data Transfers
Where necessary to operate the service, personal data may be processed by service providers located in different jurisdictions.
FRIQ takes reasonable steps to ensure that data transfers comply with applicable data protection regulations.
11. Changes to This Privacy Policy
FRIQ may update this Privacy Policy from time to time.
When updates occur, the revised policy will be published on this page with an updated revision date.
Continued use of the service constitutes acceptance of the updated Privacy Policy.
12. Contact
For privacy-related inquiries, please contact:
Last updated: March 2026
1. Introduction
FRIQ Labs (“FRIQ”, “we”, “our”, or “us”) is committed to protecting personal data and respecting the privacy of individuals.
This Privacy Policy explains how we collect, use, and process personal information when merchants use the FRIQ platform or interact with our website.
FRIQ provides fraud intelligence and risk analysis services for ecommerce merchants. Our service processes limited transaction data to generate fraud risk insights and reports that assist merchants in making informed decisions about online orders.
2. Data Controller and Data Processor Roles
When merchants use the FRIQ service, the roles under applicable data protection laws are as follows:
The merchant acts as the data controller for customer data related to ecommerce transactions.
FRIQ Labs acts as a data processor, processing that information on behalf of the merchant in order to provide fraud intelligence insights.
FRIQ processes personal data only as necessary to provide the service.
3. Information We Process
FRIQ may process order-related information provided by merchants when analyzing transactions for fraud risk.
This information may include:
customer name
email address
phone number
billing address
shipping address
order value and transaction details
IP address associated with the transaction
merchant store domain
FRIQ does not intentionally collect sensitive personal data.
4. How We Use Information
FRIQ processes data solely for the purpose of providing fraud intelligence and analytical insights.
This includes:
evaluating potential fraud indicators associated with ecommerce transactions
generating fraud analysis reports
providing risk insights to merchants
improving the reliability and functionality of the service
FRIQ does not sell personal data.
5. Legal Basis for Processing
Under applicable data protection regulations, including the General Data Protection Regulation (GDPR), personal data may be processed on the following legal bases:
legitimate interest in preventing fraud and protecting ecommerce transactions
performance of a contract between the merchant and FRIQ
compliance with legal obligations
6. Data Retention
FRIQ retains data only for the period necessary to provide fraud analysis and related services.
Order-related information processed for fraud analysis may be retained for a limited period to allow report generation and service operation.
After this period, data may be deleted or anonymized in accordance with internal data retention policies.
7. Third-Party Service Providers
FRIQ relies on trusted third-party service providers to operate its platform and deliver services.
These providers may include:
website hosting providers
payment processors
cloud infrastructure providers
fraud intelligence providers
data storage providers
Examples of services used in the operation of the platform may include infrastructure and tools such as ecommerce platform integrations, payment processors, database services, and analytics tools.
These providers process data only as necessary to support the operation of the FRIQ service.
8. Data Security
FRIQ takes reasonable measures to protect information from unauthorized access, disclosure, or misuse.
Security measures may include:
restricted system access
secure infrastructure providers
controlled operational workflows
limited data access within the organization
However, no system can guarantee absolute security.
9. Data Subject Rights
Under applicable data protection laws, individuals may have certain rights regarding their personal data.
These rights may include:
the right to request access to personal data
the right to request correction of inaccurate data
the right to request deletion of personal data
the right to restrict or object to certain processing activities
Requests related to personal data should typically be directed to the merchant that collected the data.
FRIQ will cooperate with merchants when required to support legitimate requests.
10. International Data Transfers
Where necessary to operate the service, personal data may be processed by service providers located in different jurisdictions.
FRIQ takes reasonable steps to ensure that data transfers comply with applicable data protection regulations.
11. Changes to This Privacy Policy
FRIQ may update this Privacy Policy from time to time.
When updates occur, the revised policy will be published on this page with an updated revision date.
Continued use of the service constitutes acceptance of the updated Privacy Policy.
12. Contact
For privacy-related inquiries, please contact: